Terms and Conditions

These general conditions apply between Preppbox (Katastrofen AB , org. no. 559320-7078 ) and you as a customer. By registering on our website and/or making a purchase with Preppbox/Katastrofen AB, you accept the current version of our purchase conditions at any time.

    Our terms and conditions in detail

    1. About Preppbox/Katastrofen AB

    • The company is based in Sorunda . The company's postal address is Kärret 21 .
    • Preppbox/Katastrofen AB sells and delivers disaster boxes with food and snacks directly to your home as a private customer in Sweden via our website preppbox.se.
    • The food and snacks are developed and/or selected by our partner Outmeals. Outmeals also handles all logistics and warehousing of the products.
    • If you have questions about your order, contact us at order@preppbox.se
    • If you wish to get in touch with us about other matters, send an email to hej@preppbox.se

    2. Order

    • Purchases are binding once your order has been confirmed in the shopping cart.
    • When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
    • If there is an error in the order confirmation, you must immediately contact us via e-mail to order@preppbox.se.

    3. Delivery

    • Our normal delivery times are 5-7 days.
    • The selected delivery address must be a private postal address in Sweden.
    • If the delivery fails, and this is not due to Preppbox/Katastrofen AB or the logistics partner, the logistics partner will contact you to agree on a new time for delivery. As a customer, you must bear the costs incurred in connection with another delivery attempt.
    • We work with DHL as a shipping supplier, they deliver to the whole of Sweden via agents.
    • If delays in delivery should occur (without us notifying you of a longer delivery time), you must contact us at the e-mail address: order@preppbox.se.

    4. Prices

    • All prices in the store are stated in SEK and all prices include 12% VAT, or 25% VAT where correct.
    • We reserve the right to price changes caused by price changes from the supplier, changes in excise duties, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

    5. Right of withdrawal

    • You have the right to cancel your purchase within 14 days of receipt of delivery.

    • 5.1 When exercising your right of withdrawal:
    • You must announce that you regret it. The message must be sent to us order@preppbox.se. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
    • If you regret your purchase and return the goods, we will refund the amount you paid, no more than 30 days after we have received the goods in return. The shipping cost is not refundable.
    • You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice. The products in the box must be unopened and in good condition.
    • When you return the goods to us, you are responsible for the return shipping and are responsible for ensuring that the goods are not damaged during transport. Returned goods that have been damaged during the return transport are not refunded.
    • From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the product's original value in the case of a used or damaged product.
    • We reserve the right to deduct the shipping cost from the refund amount.

      5.2 The right of withdrawal does not apply if:
    • Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
    • Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
    • Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal.
    • Goods that can quickly deteriorate, for example food.
    • Loose numbers of newspapers or magazines.

      For more on the statutory right of withdrawal, see here .

    6. Claims and complaints

    • We inspect all products before they are sent to you. Should the product still be damaged or wrongly dispatched when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
    • You must always contact us for approval before returning a defective item.
    • The complaint must be sent immediately after the defect has been discovered.
    • 6.1 How do you proceed with complaints?
    • Any errors and defects must always be reported to order@preppbox.se, where you state your name, address, e-mail address, order number and a description of the error.
    • If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
    • We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

    7. Limitation of Liability

    • We take no responsibility for indirect damages that may occur due to the product.
    • We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
    • Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

    8. Product Information

    • We reserve the right for any typographical errors on this website and final sale of products.

    9. Information about cookies

    • According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are being used. The information in the cookie can be used to track a user's surfing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Swedish Post and Telecommunications Authority's website.

    10. Personal data

    • By shopping at Preppbox/Katastrofen AB or registering for our mailings, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary. We never sell or pass on your data to third parties without a legal basis.
    • Preppbox/Katastrofen AB is responsible for the processing of personal data that you have provided to us. Your personal data is processed by us in order to be able to handle your order and in the instances when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
    • The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
    • 10.1 What is personal data?
      Personal data is all information that can be directly or indirectly attributed to a natural person.
    • 10.2 What data do we store?
      In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
    • Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
    • 10.3 Legal Basis
      In connection with a purchase, your personal data is processed to complete the agreement with you.
      Marketing, campaigns and similar mailings take place with your consent.
    • 10.4 What information is shared and for what purpose?
      10.4.1 Payment provider
    • When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
      The payment providers (payment services) we use are Shopify and Klarna.
    • 10.4.2 Shipping company and warehouse
      In order to deliver your orders and complete our contract, we need to share specific information with our warehouse and shipping companies. What is shared with warehouse and shipping company is first name, last name and address information for delivery. The warehouse also receives information about the current purchase in order to pack your order. Email address and/or mobile number may also be shared with the shipping company for notification.
      The shipping companies we cooperate with are: DHL.
      Our warehouse partner is: OutMeals.
    • 10.4.3 Newsletter
      If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.
      We use Active Campaign as a customer database and for sending newsletters.
    • 10.5 The Right of Access
      You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.
    • 10.6 Right to rectification
      You have the right to ask us to update incorrect information or supplement information that is incomplete.
    • 10.7 The right to be forgotten
      You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).
    • 10.8 Responsible for data protection
      Preppbox/Katastrofen AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
    • 10.9 How we protect your personal data
      We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.

    Changes to Terms

    We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.

    Dispute and choice of law

    • In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
    • In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
    • Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.